Shipping & Returns
We make it a priority to ship orders out within two to three days of receipt. Shipping is automatically calculated based on package weight and region. You may choose to have your items shipped USPS or UPS. Expedited shipping is an option and will be sent via UPS Overnight. International shipping available and rates will be calculated based on package weight and destination. We ship internationally via DHL. Canadian and Mexican orders are sent via USPS, UPS or DHL. We will refund you any difference in shipping if we find a cheaper option with little to no delay in transport time.
We offer free shipping on US orders over $100.
Purchases may be returned within 30 days of the purchase date. Items must be unused and undamaged, and should be returned in their original packaging.
Patterns and books that appear to have been used or copied in any way are not returnable. Fabric or trim in quantities less than six uncut yards are non-returnable.
Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. This will also notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
There may be processing time before your refund is officially posted. If you have not received a refund within 3–4 weeks, please check with your bank or credit card company. If you've taken this step and still have not received a refund, please contact us.
We only replace items if they are defective or damaged upon purchase. If you need to exchange for the same item, please contact us.
All sale items are final sale and cannot be returned or refunded.
We offer store credit only for gift returns. Once the returned item is received, a gift certificate will be mailed to you or the purchaser. All gift card purchases are final sale.
Please send all returns or exchanges to:
Bolt & Spool
2026 Murray Hill Road
Cleveland, Ohio 44106
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.